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SAP C_C4H63_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.

Topic 2

Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.

Topic 3

Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.

Topic 4

APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.

Topic 5

Data Privacy: This section focuses on data privacy considerations in customer data management. SAP Customer Data Solutions Consultants should be well-versed in data protection regulations and privacy-enhancing technologies. The exam may evaluate the ability to implement privacy-compliant data handling processes and ensure adherence to relevant laws and standards.

Topic 6

Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant's expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.

SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q68-Q73):

NEW QUESTION # 68
You need to implement a B2B scenario for regions, organizations, and roles. What is the SAP recommended best practice?

A. Implement region and organization as activity and roles as group.
B. Implement region and organization as groups and roles as activity.
C. Create region and organization as entities and roles as relationship.
D. Implement region and organization as groups and roles as relationship.

Answer: D

Explanation:
The SAP recommended best practice for implementing a B2B scenario involving regions, organizations, and roles is to model regions and organizations as groups. This allows for the aggregation of accounts and related data under these categories. Roles are then implemented as relationships, which define the interactions and connections between different entities within the platform, such as between users and organizations or between organizations themselves. Reference = B2B for SAP Customer Data Platform - SAP Learning The SAP recommended best practice for implementing a B2B scenario involving regions, organizations, and roles is to model regions and organizations as groups. This allows for the aggregation of accounts and related data under these categories. Roles are then implemented as relationships, which define the interactions and connections between different entities within the platform, such as between users and organizations or between organizations themselves. Reference = B2B for SAP Customer Data Platform - SAP Learning

NEW QUESTION # 69
You are importing primary customer residential address data into SAP Customer Data Platform.How could you implement this feature using the console?

A. Update the profile customer schema
B. Update the action's model schema
C. Update the action's mapping schema
D. Update the processing purpose

Answer: A

Explanation:
When importing primary customer residential address data into SAP Customer Data Platform using the console, you should update the profile customer schema. This involves defining a customer schema to create a common data model for all incoming customer data, which allows for the coherent view of customers by unifying data from various sources1.
Reference = The procedure for updating the profile customer schema is detailed in the SAP Help Portal documentation under the section 'Configuration Customer Schema'1.

NEW QUESTION # 70
You are a consultant on an SAP S/4HANA Cloud greenfield project. As part of their clean core journey, the customer must analyze the current IT landscape to eliminate redundant systems and establish an efficient architectural design.
Which of the following can you use to do the analysis?

A. SAP Cloud ALM
B. SAP Best Practices
C. Lean IX
D. SAP Solution Manager

Answer: C

NEW QUESTION # 71
What actions can you perform on a segment? Note: There are 2 correct answers to this question.

A. Clone
B. Activate
C. Delete
D. Schedule

Answer: B,C

Explanation:
Within the SAP Customer Data Platform, you can perform various actions on a segment. Specifically, you can activate a segment to make it available for use in campaigns and other marketing activities. Additionally, you have the option to delete a segment if it is no longer needed or relevant. Activation is a crucial step to ensure that the segment is operational, while deletion helps maintain the organization and efficiency of your segment management by removing obsolete or unused segments.
Reference = This response is based on the official SAP Customer Data Platform documentation, which provides detailed guidance on managing segments, including the ability to activate and delete them12.

NEW QUESTION # 72
Which of these activation methods can be used with actions?
Note: There are 2 correct answers to this question.

A. CX milestones
B. CX journeys
C. CX flows
D. Audiences

Answer: B,C

Explanation:
The SAP Customer Data Platform is designed to manage customer data across different levels of organization. A tenant represents an instance of the platform provisioned for an organization, and within this tenant, multiple workspaces can be created. These workspaces serve as separate environments for development and production purposes. Additionally, a business unit, which is a logical partition within a workspace, can also contain multiple workspaces, allowing for further segmentation and management of customer data within the same organizational unit.
Reference = This relationship is outlined in the SAP Customer Data Platform documentation available on the SAP Help Portal, which provides comprehensive information on the configuration and management of tenants, workspaces, and business units12.

NEW QUESTION # 73
......

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